Frequently Asked Questions

Frequently Asked Questions | CapyQuest TCG

Got questions about ordering MTG, Pokémon, or other sealed TCG product from CapyQuest TCG? You're in the right place. We answer every message.

Do you sell singles or only sealed product?

We currently specialize in sealed TCG product — booster boxes, Elite Trainer Boxes, collector boosters, bundles, and more for games like Magic: The Gathering and Pokémon. Our catalog is always growing, so check back often for new restocks.

How do pre-orders work?

Pre-orders are available for upcoming TCG releases. Your order ships on or after the official release date — we never ship before street date. Orders are fulfilled in the order they're received. Pre-orders can be cancelled before the release date; cancellation terms are explained in our Refund Policy.

I ordered an in-stock item and a pre-order item. When will it ship?

We ship mixed orders together as a single shipment on the pre-order release date. This keeps your shipping costs down and ensures everything arrives together. If you'd prefer your in-stock item sooner, we recommend placing a separate order.

Do you offer free shipping?

Yes! Qualifying US orders ship free — the current threshold and exclusions are listed in our Shipping Policy, and free shipping is applied automatically at checkout. No code needed.

Can I pick up locally?

Yes — free local pickup is available in Irvine, CA. Choose local pickup at checkout and we'll email you when your order is ready.

Where do you ship, and how long does it take?

Most in-stock orders ship within 1–3 business days, and you'll receive a tracking number as soon as your order is on its way. See our Shipping Policy for destinations and delivery estimates.