Refund policy

Return & Refund Policy

Last updated: August 30, 2026

Sealed Products We accept returns on sealed products within 14 days of delivery, provided the item is in its original, unopened condition. Once a sealed product has been opened, it is no longer eligible for return or refund.

Damaged or Defective Items If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery with photos of the damage. We'll make it right with a replacement, store credit, or full refund — your choice.

Pre-Orders Pre-orders may be cancelled any time before the release date. Please note that a 25% restocking fee applies to all pre-order cancellations. Once a pre-order has shipped, standard return policy applies.

Singles & Opened Product All sales of individual cards (singles) and opened/damaged product sold as-is are final. No returns or exchanges.

Incorrect Items If you received the wrong item, contact us within 7 days and we'll send the correct item at no additional cost.

How to Request a Return Email us at Sales@CapyQuestTCG.com with your order number and reason for return. We'll respond within 1–2 business days. Return shipping costs are the customer's responsibility unless the item was damaged or incorrect.

Refund Processing Approved refunds are processed within 5–7 business days to your original payment method.

*Questions? We answer every message. That's the CapyQuest way.